A reservation is not a ticket — the difference matters
Holding a seat, buying a ticket and being confirmed for travel are three different states. Most booking problems start with someone assuming they are the same one.
An independent travel agency. Not an airline, not owned by one, and not affiliated with any carrier — no airline or supplier pays for placement anywhere on this site.
A person prices the itinerary, states the total before anything is charged, and stays on the file afterwards. Desk hours are published on the contact page — we do not claim to be open around the clock.
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We have your search. Call now and an advisor will price it in full — base fare, taxes, carrier charges and any service fee as one number — and read you the rules before you pay.
What you pay, broken into its parts
Most travel sites show one number and explain it afterwards. Here is the whole of it, before you are anywhere near a payment page.
Three states, not one
A reservation is a record in the airline’s system holding seats for named passengers on specific flights. It has a booking reference — six characters, sometimes called a PNR. It is not proof of purchase and it can expire.
A ticket is the financial document issued against that reservation when payment is taken. It carries a 13-digit ticket number beginning with the airline’s three-digit code. Until that number exists, you have a held seat and nothing more.
Confirmed for travel means both exist and the reservation status is confirmed rather than waitlisted. Ask for the ticket number — it is the only unambiguous answer to "am I definitely booked?"
The name has to match, exactly
The name on the ticket must match the travel document you present, character for character. Middle names, hyphens and double surnames all matter. A mismatch discovered at the airport is not something a desk agent can wave through on an international itinerary.
Corrections are possible but they are the airline’s process, not ours, and most carriers charge for them. We read the name back to you before ticketing for exactly this reason. Our fee for handling a name correction is published in the fee schedule; the airline’s charge is separate and we identify which is which.
The 24-hour window, precisely
US Department of Transportation rules, 14 CFR 259.5, not a Zeptotravel policy.
Questions worth asking
How do I know if my flight is actually ticketed?
Ask for the ticket number. It is 13 digits and starts with the airline’s three-digit code. A booking reference alone does not confirm ticketing.
Can you hold a seat without payment?
Some carriers offer a formal hold on some fares, usually 24 hours, and it is the carrier’s facility rather than ours. Where it exists we will tell you; where it does not, no amount of asking creates one.
My name is spelled wrong. What now?
Tell us immediately — the sooner it is caught, the more options exist. Minor corrections are often possible; a change of passenger is not, because a ticket is not transferable.
Does a reservation guarantee the price?
Not by itself. Until the ticket is issued the fare can reprice if the bucket sells out. This is the main practical reason not to sit on an unticketed reservation.
Have it priced by a person
You hear the total, the rules and the fee before anything is charged — and if booking direct with the airline is better for your trip, we will tell you that instead.